What is an Independent Agent?

What is an Independent Agent?


Like it or not insurance is a fact of life.

How do you know the best way to go about getting insurance? There are a couple of different avenues that you can take.

You can go online, you can pick up the phone, or you can walk into an insurance office.

Then the question, do you use a captive agent or an independent agent? What are those things and how are they different?

Life is full of questions and hard choices, but insurance doesn’t have to be. We’ll make it simple for you.

LET’S START AT THE BEGINNING: What is an Independent Agent?

An independent agent is a trained and licensed professional that tailors coverage to meet your needs.

Commonwealth Insurance Services is a great example of an Independent Agency!

Our Independent Agents can provide several options to fit your insurance needs because we work with multiple insurance carriers, instead of just one.

This may come as a surprise, but an Independent Agent is basically a small business owner. Our agents are not employed by the insurance companies whose product we offer. A common misconception concerning an Independent Agency is that we sell our own product. However, we work on your behalf to find and obtain the best products for you from other companies.

Our office has:

  • 11 licensed agents
  • 6 licensed customer service representatives
  • 3 administrative staff members

All ready to answer your questions, help you with changes, advise you, and much more. We are not a one size fits all, we tailor-make your insurance experience to fit you and your individual needs.

NEXT QUESTION: What’s the difference between a Captive Agent & an Independent Agent?

The main difference is that an independent agent can provide more options than a Captive Agent. Captive Agents only offer one company’s products, meaning they can only place your policy with that one company they work for.

Independent agents on the other hand have options. We can place your policy with multiple companies depending on your needs. Having multiple companies to choose from gives us the ability to take your unique needs and ensure they are met.

So, the difference is, an Independent Insurance Agent helps you find coverage using multiple carriers and a Captive Insurance Agent helps you find coverage with the one company they work for.

FINAL QUESTION (WE ARE GETTING THERE): Which one should I choose?

If you ask us, we say go with an Independent Agent every time, and here’s why:

1. An Independent Agent is like a one-stop shop for all your insurance needs.

We offer a variety of insurance products from several commonly known companies. This means instead of going to multiple different businesses, you can have all your insurance needs covered in one place. Most independent agencies offer auto, home, life, health, and business insurance coverages. This means you have a single contact for all of your insurance needs.

2. You have the same point of contact even if you want to switch companies.

When you use an independent agency, you don’t have to start over when you are interested in changing companies. You can call the agency and they can coordinate the switch for you. This means you can continue to work with the same agent that you’ve built a relationship with and who knows your needs.

3. Support from someone who knows you in your time of need.

Nobody wants to face an insurance loss, but sometimes it happens. Having an independent agent when you are stranded on the side of the road or have sustained a loss to your home means you will have someone who knows you helping guide you when you need it the most.

4. Life is not a one-size-fits-all thing, so why should insurance be?

When you work with an independent agent, we review several options with you for your insurance needs. Because we work with several different companies, we can focus on finding a policy that fits your needs instead of fitting your needs into what one company offers.

WRAPPING IT UP: What you can expect from us as an independent agency

Insurance is just part of life and our staff is here to make it as enjoyable as possible. We have agents, a licensed service staff, and administrative staff here to help you.

We ensure that when you call our office you will not have to wait on hold for long periods of time. Our staff is available to answer any questions you have and to help find the best solution for all of your insurance needs.